Frequently Asked Questions
How do I get in touch with you?
You can get in touch by visiting our Contact Us page, where you can fill out an online form, phone us or email using the details provided. There are also options to enquire on every jewellery page too.
I want to buy a piece of jewellery, how do I do this?
You will need to get in touch with us by phone or email if you are interested in purchasing our jewellery, alternatively you can come into one of our two Kent based shops to discuss or book an appointment.
What materials do you use?
We are very strict about using ethically sourced materials, metals and GIA certified diamonds to ensure we do not use any poorly sustained nor unethical metals. We are authorised and regulated by the BJA.
How do I get my jewellery engraved?
We offer a full hand engraving services in a variety of writing styles and sizes. We can fit a whole sentence into a piece as small as a ring, and the message can be completely personal, whatever you wish to be engraved we can do for you. Please contact us or come into one of our two Kent based shops to discuss your engraving requirements.
I need my jewellery repaired, how do I do this?
You will need to bring your jewellery into one of our two Kent based shops where we can assess the jewellery in question and discuss your options. You can come in to either shop or you can book an appointment first by contacting us.
You offer watch servicing, how can I do this?
As above you will need to bring your watches in to us to be able to evaluate what needs to be done, we can service all types of watches. We also replace all watch batteries, which in some cases can be done on the same day. Please contact us for more information or come in to one of our two Kent based shops.
How can I get my jewellery cleaned?
We can clean, re-polish and re-plate your jewellery at our in house workshop. All work is undertaken on the premises and can usually be done within 1 working day.
Can I return or exchange my jewellery?
Unfortunately we are unable to accept exchanges or refunds on jewellery for hygiene reasons.
If there is a problem with your jewellery, if it doesn't fit or you are not happy in some way, please get in contact with us.
"Some months ago I asked Rob at Flawless Jewellery if he could make a ring for my wife. From the very start he was in communication with me at every stage. The design and the materials. The end result was beyond my expectations. To say my wife was pleased would be an understatement she was thrilled to bits. I would have no hesitation in recommending Rob and the girls to anybody who wants jewellery designed and made. Thank you Rob Shannon & Kaylie."
"I am thrilled to bits with my diamond necklace that Rob re-set in a beautiful modern white gold setting. My friends cannot believe it is the same stone, it now sparkles and looks stunning! Thank you Rob, Kayleigh and Shannon, I will recommend you to everyone."
"I took my favourite bracelet to "Flawless" for repair and was overjoyed at result. I mentioned that I had always wanted a necklace to match and Rob agreed to make me one. A few weeks later he rang to say it was ready. I was absolutely speechless when I saw it. I love it! Turquoise stones in good quality gold settings are rare. This is a masterpiece! I now have a totally unique piece of exquisitely made jewellery. Rob is an absolute craftsman and I would recommend his work to anyone."